Spare Delivery Point (“we”, “us”, “our”) respects your privacy. This policy explains what information we collect when you use our website, mobile application, or contact forms, and how we use it.
1. Who we are
Spare Delivery Point provides quick-commerce delivery of genuine home appliance spare parts. Service is currently available only in Delhi NCR. Ordering, payment, and tracking happen through our mobile app.
2. Information we collect
- Account & contact details: name, phone number, email, delivery address, workshop/business details (for B2B).
- Order data: appliance/model, spare parts ordered, invoices, payment method (UPI, COD, wallet).
- Location: delivery location and approximate GPS for rider dispatch (when you allow it in the app).
- Device & usage: app version, device type, crash logs, and basic analytics to improve the service.
- Website enquiry forms: information you submit via enquiry or compatibility tools on this site.
3. How we use your information
- To process and deliver orders within Delhi NCR.
- To provide live tracking, GST invoices, warranty support, and technician credit features.
- To respond to enquiries and customer support requests.
- To improve product catalogue, hub operations, and app performance.
- To send order updates and service-related messages (SMS / WhatsApp / email / push).
4. Sharing of information
We may share limited data with:
- Delivery partners / riders to complete your order.
- Inventory / seller partners for fulfilment of genuine OEM parts.
- Payment processors for UPI / wallet transactions.
- Legal or regulatory authorities when required by applicable law.
We do not sell your personal information to third-party marketers.
5. Data retention & security
We retain order and account data as needed for operations, tax, and legal compliance. We use reasonable technical and organisational measures to protect your data. No method of transmission over the internet is 100% secure.
6. Your choices
- Update profile and address details in the app.
- Manage notification preferences in device / app settings.
- Request access, correction, or deletion of personal data by contacting us (subject to legal retention needs).
7. Children’s privacy
Our services are intended for adults and registered technicians / businesses. We do not knowingly collect data from children under 18.
8. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the website or app means you accept the updated policy.
9. Contact
For privacy questions or data requests:
Email: help@sparedeliverypoint.com
Helpline: 1800-SPARE-PT
Service area: Delhi NCR only